Privacy policy

RAIZNA PRIVACY POLICY

Last updated: June 11, 2026

Raizna, operated by YAAB LLC, provides online grocery shopping, local delivery services, product ordering, customer support, and communication services through our website, WhatsApp, and related platforms. This Privacy Policy explains how we collect, use, store, and share your information when you use our services.

Information We Collect

We may collect:

• Name

• Email address

• Phone number

• Billing and delivery address

• Order history

• Payment information

• Product preferences

• Customer support communications

• Device and browser information

• IP address and usage information

How We Use Your Information

We use your information to:

• Process grocery and retail orders

• Provide customer support

• Coordinate local deliveries

• Generate payment links and invoices

• Send order confirmations and updates

• Improve our website and services

• Prevent fraud and abuse

• Comply with legal obligations

WhatsApp Communications

If you communicate with us through WhatsApp, we may collect and process your phone number, messages, order requests, delivery information, and customer service communications in order to:

• Process orders

• Check product availability

• Calculate totals

• Generate payment requests

• Coordinate deliveries

• Provide customer support

By contacting us through WhatsApp, you consent to the processing of information necessary to provide these services.

Automated Messaging and AI Services

Raizna may use automated systems, chatbots, artificial intelligence tools, and workflow automation platforms to assist customers with:

• Product searches

• Inventory availability checks

• Order creation

• Payment processing

• Customer support

• Delivery coordination

Automated responses may be reviewed by authorized personnel when necessary to improve service quality and customer experience.

Information Sharing

We may share information with:

• Payment processors

• Delivery providers

• Technology providers

• Shopify

• WhatsApp Business Platform

• Service providers necessary to operate our business

We do not sell personal information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have rights to:

• Access your information

• Correct your information

• Delete your information

• Request a copy of your information

• Withdraw certain consents

Contact Information

RAIZNA
Operated by YAAB LLC

Address:
8636 Martony Lane
Berkeley, MO 63134
United States

Email:
olivercruz@yaab.com.gt

Website:
https://raizna.com

If you have questions regarding this Privacy Policy, please contact us using the information above.