Terms of service
TERMS OF SERVICE
Last updated: June 11, 2026
OVERVIEW
This website is operated by Raizna, operated by YAAB LLC. Throughout the site, the terms “we”, “us” and “our” refer to Raizna and YAAB LLC. Raizna offers this website, including all information, tools, products, messaging services, ordering services, delivery services, and other services available from this site or through WhatsApp to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site, using our services, communicating with us through WhatsApp, or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service. These Terms apply to all users of the site and services, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website or services. If you do not agree to these Terms, you may not access the website or use our services.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products or services for any illegal or unauthorized purpose. You may not violate any laws in your jurisdiction, including copyright, consumer protection, food safety, delivery, tax, or commerce laws.
A breach of these Terms may result in immediate termination of your access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
SECTION 3 - PRODUCTS, PRICES, AND AVAILABILITY
Product availability, pricing, quantities, descriptions, and images may change without notice.
We make reasonable efforts to display product information accurately, but we do not guarantee that all product descriptions, images, prices, or availability information are complete, accurate, current, or error-free.
Items shown on the website, through WhatsApp, or through automated ordering systems are subject to availability at the time the order is processed.
We reserve the right to limit quantities, cancel unavailable items, substitute items when permitted, or contact customers regarding changes to their orders.
SECTION 4 - ORDERS AND PAYMENT
By placing an order through our website, WhatsApp, or other approved ordering channels, you agree to provide accurate and complete billing, delivery, and contact information.
Orders may be processed through Shopify or other approved payment providers. Payment links may be sent to you through WhatsApp, email, SMS, or another communication method.
You are responsible for reviewing your order details, quantities, pricing, delivery information, and payment amount before completing payment.
We reserve the right to refuse, cancel, or modify any order if we believe the order is incorrect, fraudulent, unavailable, abusive, or violates these Terms.
SECTION 5 - WHATSAPP AND AUTOMATED ORDERING SERVICES
Raizna may provide customer service, product information, order processing, delivery coordination, and payment assistance through WhatsApp and automated messaging systems.
By contacting us through WhatsApp, you consent to receive messages related to your orders, deliveries, customer support requests, payment links, product availability, and other service-related communications.
Raizna may use automation tools, chatbots, artificial intelligence systems, and workflow automation platforms to assist customers with grocery ordering, inventory availability, order summaries, payment links, delivery scheduling, and customer support.
Automated responses are provided for convenience. Customers remain responsible for reviewing all order details before completing payment.
SECTION 6 - DELIVERY AND PICKUP
Delivery availability may depend on location, order size, driver availability, product availability, and business hours.
Estimated delivery times are not guaranteed unless explicitly stated in writing. Delays may occur due to traffic, weather, inventory issues, payment delays, or other circumstances outside our control.
Customers are responsible for providing accurate delivery instructions, phone numbers, and addresses.
SECTION 7 - REFUNDS, RETURNS, AND CANCELLATIONS
Refunds, returns, exchanges, and cancellations are subject to our Refund Policy.
Some grocery, food, perishable, personal care, or household items may not be eligible for return once delivered or picked up, unless required by law or approved by us.
If an item is unavailable, we may contact you regarding a substitution, refund, cancellation, or order adjustment.
SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools and services, including Shopify, WhatsApp Business Platform, payment processors, delivery tools, analytics tools, automation platforms, and customer support tools.
You acknowledge and agree that these third-party services may operate under their own terms and policies. We are not responsible for third-party service interruptions, errors, or policies.
SECTION 9 - THIRD-PARTY LINKS
Our website or communications may include links to third-party websites or platforms. We are not responsible for the content, accuracy, policies, privacy, security, or practices of third-party websites.
SECTION 10 - USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you send us comments, ideas, suggestions, reviews, messages, or other submissions, you agree that we may use them to improve our services, respond to customer needs, and operate our business.
You agree not to submit unlawful, abusive, false, misleading, defamatory, obscene, or harmful content.
SECTION 11 - PERSONAL INFORMATION
Your submission of personal information through the store, website, WhatsApp, or other services is governed by our Privacy Policy.
Privacy Policy:
https://raizna.com/policies/privacy-policy
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
There may occasionally be information on our website, WhatsApp communications, product listings, or automated systems that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, product availability, or order details.
We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, modify, or cancel orders if any information is inaccurate at any time, including after an order has been submitted.
SECTION 13 - PROHIBITED USES
You are prohibited from using the site or services:
(a) for any unlawful purpose;
(b) to violate any laws or regulations;
(c) to infringe upon intellectual property rights;
(d) to harass, abuse, defame, threaten, or discriminate;
(e) to submit false or misleading information;
(f) to upload viruses or malicious code;
(g) to collect or track personal information of others;
(h) to spam, phish, scrape, crawl, or abuse our systems;
(i) to interfere with security features;
(j) to misuse WhatsApp, automation tools, payment links, or ordering systems.
We reserve the right to terminate your use of the Service for violating any prohibited use.
SECTION 14 - DISCLAIMER OF WARRANTIES
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, accurate, or error-free.
The Service and all products and services delivered through the Service are provided “as is” and “as available,” except as expressly stated by us.
We do not guarantee that any product, delivery, message, automation, or service will meet your expectations.
SECTION 15 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, Raizna, YAAB LLC, our owners, officers, employees, affiliates, contractors, service providers, suppliers, and partners shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Service, products, website, WhatsApp communications, payment links, delivery services, or automated ordering systems.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Raizna, YAAB LLC, our owners, officers, employees, affiliates, contractors, suppliers, service providers, and partners from any claim or demand arising from your breach of these Terms, your misuse of the Service, your violation of any law, or your violation of the rights of a third party.
SECTION 17 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions shall remain valid and enforceable.
SECTION 18 - TERMINATION
These Terms are effective unless and until terminated by either you or us.
You may stop using our services at any time. We may terminate or suspend your access to our services at any time if we believe you have violated these Terms or misused our services.
SECTION 19 - ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Refund Policy, and any other policies posted by us, constitute the entire agreement between you and us regarding your use of the Service.
SECTION 20 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of the United States and the State of Missouri, without regard to conflict of law principles.
SECTION 21 - CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.
Your continued use of the website, WhatsApp ordering services, or other services after any changes are posted constitutes acceptance of those changes.
SECTION 22 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
RAIZNA
Operated by YAAB LLC
Email:
olivercruz@yaab.com.gt
Address:
8636 Martony Lane
Berkeley, MO 63134
United States
Phone:
+1 (314) 353-9972
Website:
https://raizna.com